Q. 1: The main purpose of the passage is to:
1. argue that some types of services can be improved by providing independence and requiring accountability.
2. find a solution to the problem of poor service delivery in education by examining different strategies.
3. analyse the shortcomings of government-appointed nurses and their management through technology.
4. critique the government’s involvement in educational activities and other implementation-intensive services.
The author seems to be focusing on service improvement by empowerment. Option 1 captures the main idea aptly. Firstly, it speaks of service improvement of some type of services, secondly it speaks of how that service can be improved: by providing independence and requiring accountability. Thus option 1 is the best choice.
Option 2 goes out because the author has not examined different strategies in the passage; Moreover, education sector is just an example through which the author seems to be communicating his key idea of empowerment and accountability
Option 3 goes out because it misses the focus of the passage. The focus is not the shortcomings of nurses, but how service delivery can be improved.
Option 4, though close, misses the main idea. The author is not critiquing the government’s involvement. Rather, his focus is on what can be done to improve the services.
These types of questions have become quite common in CAT RC. The question wants the answer ‘in the context of the passage’. Though the phrase has been used as a title of a book, in the context of the passage it suggests that it was a superficial solution to a more serious problem. The other choices are focusing too much on the nurses and the clinics, but that is not the main idea of the passage. In the context of the passage, the example of nurses is just a small suggestion of a superficial solution to a bigger problem. We should not forget that the question asks us to answer in the context of the passage.
Q. 3: : The author questions the use of monitoring systems in services that involve face-to-face interaction between service providers and clients because such systems:
1. are ineffective because they are managed by the government.
2. are not as effective in the public sector as they are in the private sector.
3. do not improve services that need committed service providers.
4. improve the skills but do not increase the motivation of service providers
The author in the second last para says that the solution to services that need face-to-face interaction is to hire people who want to teach. In other words, he suggests that we should hire people who are motivated to carry out the job.
Q. 4: According to the author, service delivery in Indian education can be improved in all of the following ways EXCEPT through:
1. use of technology.
2. access to information on the quality of teaching.
3. recruitment of motivated teachers.
4. elimination of government involvement.
this is a slightly confusing question. To answer such questions correctly, we must read them carefully. The question says that service delivery can be improved in all of the following ways except, so we have to pick a choice in which service delivery cannot be improved. Both options 2 and 3 are evident in the passage and are likely to improve service delivery. Now we have two choices: use of technology and elimination of government involvement. We can see that the author has said in the first para that technology can certainly facilitate service delivery in a variety of ways. So the author suggests that technology is helpful but up to some extent. Elimination of government involvement has not been implied or stated anywhere in the passage. Thus 4 is the best choice
Q. 5:Which of the following, IF TRUE, would undermine the passage’s main argument?
1. Empowerment of service providers leads to increased complacency and rigged performance results.
2. If absolute instead of moderate technological surveillance is exercised over the performance of service providers.
3. If it were proven that service providers in the private sector have better skills than those in the public sector.
4. If it were proven that increase in autonomy of service providers leads to an exponential increase in their work ethic and sense of responsibility.
This is an easy question. The author right across the passage talks of autonomy and empowerment, but if it turned that empowerment leads to increased complacency and rigged performance results, then the author’s position would be considerably weakened. Thus 1 is the best choice.